Privacy Policy – Amsterdam City Church

PRIVACY NOTICE POLICY AND DATA PROTECTION FOR USERS OF THE CHURCH OF PENTECOST HOLLAND – AMSTERDAM CITY CHURCH ©

INTRODUCTION

Welcome to THE CHURCH OF PENTECOST – AMSTERDAM CITY CHURCH © website on which this Policy is hosted is owned and managed by AMSTERDAM CITY CHURCH © a branch of THE CHURCH OF PENTECOST INTERNATIONAL (“COP”) – CHURCH OF PENTECOST (NL)

This Privacy Notice describes how AMSTERDAM CITY CHURCH © collect, use, disclose, transfer, store, retain or otherwise process your information, whether provided through the website, or acquired directly by any other means, and will be dealt with in accordance with the Law. By continuing to browse and use this website you are accepting the terms and conditions of use, which governs AMSTERDAM CITY CHURCH © ’s relationship with you.

INTERPRETATION

Whenever “We”, “Our” or “Us” is used in this Policy it is referring to your relationship with and an obligation or right, in AMSTERDAM CITY CHURCH ©
“Data Controller” is the entity that determines the purpose for which personal data is collected and processed.
“Data Processor” is the entity processing personal data on behalf of the Data Controller.
“Personal Data” is any information about a living individual, which allows them to be identified, such as a name, email or photograph and can identify them alone or in conjunction with other information.

DATA PROTECTION LAW

This policy explains how we comply with laws and regulations in our respective countries and the General Data Protection Regulation (GDPR) and the Privacy & Electronic Communications Regulations 2003 (“the PECR”) relating to electronic communications (jointly and severally, “the Law”)

AMSTERDAM CITY CHURCH © has agreed that:

The AMSTERDAM CITY CHURCH © will manage contents on the website and in particular, registration for events and online giving.
All Personal Data relating to persons resident in the EEA acquired from or relating to such persons accessing the website for any purpose including, without limitation:

donating;
ii. registering for any event;
iii. acquiring goods or services through this website.

Will be dealt with in accordance with this Policy and “the Law”.

Such information will be kept confidential and only be provided to third parties, who assist us, provide goods or services requested by such persons, or with their prior consent.

We will adhere to the Principles of Data Protection as detailed in GDPR. Your information will be:

Processed lawfully, fairly and in a transparent manner.
Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
Adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
Accurate and, where necessary, kept up to date.
Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage using appropriate technical or organisational measures.

DATA CONTROLLERS and DATA PROCESSORS

Although AMSTERDAM CITY CHURCH © and the CHURCH OF PENTECOST (NL) are one organisation, we will not work together and will not require a need to share personal data. As each church will carry out their own local responsibilities as churches, support the church community and provide products and services you request.

As this Privacy Notice is posted on the website by AMSTERDAM CITY CHURCH © as a Data Controller, we carry out the duty to manage this website and we are also the Data Controller of personal data you provide.

If you provide personal data directly to the AMSTERDAM CITY CHURCH © to staff or volunteers, AMSTERDAM CITY CHURCH © is Data Controller responsible to comply with its legal obligations under GDPR. Based on consent and/or permission, this personal data may be shared with THE CHURCH OF PENTECOST (NL) we may either process such data on behalf of or as a joint Controller use for its own purposes.

Where AMSTERDAM CITY CHURCH © and the CHURCH OF PENTECOST (NL) are joint Controllers, both are responsible for how your data is processed.

EEA REPRESENTATIVE

As AMSTERDAM CITY CHURCH © is a Data Controller based in The Netherlands, as an EEA country representative for THE CHURCH OF PENTECOST (NL) in the jurisdiction in which the CHURCH OF PENTECOST (NL) no assistance will be required with the collection, storage, use and transfer of information and compliance with all applicable data protection laws.

SCOPE OF THE POLICY

AMSTERDAM CITY CHURCH © takes your privacy very seriously and this Policy has been adopted as it recognizes the right of people to keep their personal information private.

By providing Personal Data, including by use of this website, you agree to allow us to contact you, including by mail, email, telephone, or SMS text message, in connection with our charitable purposes:

For our legitimate interests, in accordance with current data protection regulations; or
Based on the consents, you have given.

Modifying Your Preferences

If at any point you would like to change your preferences and:

you do not wish to receive further communications from AMSTERDAM CITY CHURCH © and/or the CHURCH OF PENTECOST (NL) you attend or previously attended, or,
you wish to change the way you receive any communication.

follow the procedure under Your Rights below.

If you disagree with any part of this policy, please do not provide Personal Data to us, and do not use the website.

HOW PERSONAL INFORMATION IS COLLECTED

Personal Data is collected each time you are in contact with us, for example, when you:

Visit the website.
Donate to AMSTERDAM CITY CHURCH ©
Register for an AMSTERDAM CITY CHURCH © service, conference and or event.
Apply for a job or volunteer at AMSTERDAM CITY CHURCH ©
Provide your contact details, in writing or orally, to the AMSTERDAM CITY CHURCH © staff or volunteers.
Purchase goods or services from AMSTERDAM CITY CHURCH ©, through the website, or directly from AMSTERDAM CITY CHURCH © and when you provide credit or debit card details.
Participate in other AMSTERDAM CITY CHURCH © activities (e.g., groups, teams etc)
Contact us by means such as email, text, letter, telephone.

Have face to face meetings with staff and volunteers.

Access social media platforms such as Facebook, YouTube, WhatsApp, Twitter, Instagram.
Register with amsterdamcitychurch.nl and grant AMSTERDAM CITY CHURCH © permission to provide the CHURCH OF PENTECOST (NL) with access to your personal data and give consent to be contacted by AMSTERDAM CITY CHURCH ©

TYPES OF INFORMATION COLLECTED

The types of personal information collected by us include:

Personal details such as your title, name, and date of birth.
Contact details such as postal address, post code, email, mobile and telephone numbers.
When relevant to our mission, demographic information such as marital status, nationality, education, employment/qualifications, and family details.
Financial information such as donation history and your bank details.
Whether you are a taxpayer in the place where the AMSTERDAM CITY CHURCH © is registered.
Spouse and family details when you jointly volunteer, register for events, and/or register your children for any reason at AMSTERDAM CITY CHURCH ©
Non-financial information such as passports, driving licences and financial information such as salary records, tax codes and expenses claims.
Employee and volunteer data such as qualifications, languages, and experience.
Records of your contact with us.
Photographs provided by you or taken at AMSTERDAM CITY CHURCH © in services or events.
Visits to the website to enable AMSTERDAM CITY CHURCH © to improve its effectiveness and better promote church services and events.

Sensitive/Special Category Personal Information

We may collect and store sensitive personal information (Special Category Information under GDPR) such as:

Health information provided during pastoral/delegation/team meetings.
Health information to assist attendance at AMSTERDAM CITY CHURCH © services and events.
Religious information (attendance at AMSTERDAM CITY CHURCH © events, activities, personal faith decisions, baptism).
Religious affiliation permitted when you and/or your family attend, register for AMSTERDAM CITY CHURCH events and conferences.
Prayer requests.

HOW WE USE YOUR INFORMATION

We collect information about you for a variety of uses based on different reasons. For example, some of the information is disclosed to register for activities or events, sometimes we are required by law and regulations to collect and process information about you, and at other times we consider it is in our legitimate charitable interest to collect and process information.

Your personal information will be dealt with in accordance with “the Law”.

It is never sold, nor given away.
It is only shared with others where you have given consent or where it is permitted or required either contractually or legally.

We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law.

Generally, uses of your personal information based on our legitimate charitable interests and on your consent may include:

Keeping you informed as to AMSTERDAM CITY CHURCH © services, activities, events, resources, and conferences.
To promote the interests of AMSTERDAM CITY CHURCH ©, its Christian missions and its charitable objects.
To manage employees and volunteers.
To fundraise and process donations and related statutory rights and obligations.
To establish and maintain your involvement with us, events you have attended, what areas and activities of the AMSTERDAM CITY CHURCH © you have supported, record and acknowledge any donation, to provide the products or services you have requested.
To answer an inquiry or request for further information or complaint about us, our services, activities, and events.
To register you for events, conferences and provide the services requested.
To carry out analysis and market research and improve our website and communications, for example by matching anonymised user’s data with social media sites such as Facebook to better understand people’s interests.
To assist the AMSTERDAM CITY CHURCH © to provide services and products.
To improve our ability to assist the AMSTERDAM CITY CHURCH © attendees and the wider community.
To assist the AMSTERDAM CITY CHURCH © with management and administrative purposes such as accounting, credit/debit card payments, anti-fraud measures, maintenance, and development.

Legal Basis for Using Your Personal Information

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons we collected and need to use your information.

Under “the Law” in almost all cases the legal basis will be:

As it is in our legitimate interest as registered charitable and Christian religious entities to use your personal information to operate and improve our service as a church.
To fulfil any contractual relationship, we have with you in relation to provision of products or services, such as registration at events.
As you have consented to AMSTERDAM CITY CHURCH © using your information for a particular purpose.
because we need to use your personal information to comply with a legal obligation, such as protection and welfare of individuals.
To protect the vital interests of you or another person, for example, in pastoral situations.
To process sensitive / special category personal data that is relevant to us as a not-for-profit religious organization.
Where you have given consent for us to contact you by email, phone, or SMS, to send you information and marketing communications.

DATA STORAGE AND WHO SEES YOUR INFORMATION

Information you provide electronically, including through this website, may be held on computers owned and kept by AMSTERDAM CITY CHURCH ©

Information you provide in paper form, such as consents, letters or recorded in meetings with staff or volunteers, may be transferred to secure virtual systems or stored in secure physical filing systems. Subject to compliance with our data management policies and procedures, and in compliance with the above Data Protection Principles, information may be accessed, used, and stored:

On computers owned and kept by AMSTERDAM CITY CHURCH © based in the EEA.
By a limited number of staff or key volunteers under a duty of confidentiality who are involved in development, maintenance, and operation of the website amsterdamcitychurch.nl or the services provided through them, or who act for us for the uses set out in this policy, or other purposes approved by you. Those parties may also process information, fulfil, and deliver orders, process credit card payments, and provide support services to us.

Third party service providers may process information, fulfil, and deliver orders, process donations and credit card payments, and provide support services on our behalf. Where such details are shared, agreements in place restrict the use of your information to the purpose for which it is provided and ensure it is stored securely and in accordance with applicable data protection and privacy laws.

We do not sell or pass any of your personal information to any other organization and/or individuals without your express consent, unless required by law.

Financial Records and Card Details:

All financial payments and records are held in accordance with The Payment Card Industry Data Security Standard (“PCI DSS”).

All credit/debit card donations made online or by phone, are made securely through third party service providers and payment gateways, which comply with the PCI DSS. Unredacted card details are not recorded and stored on our systems.

We do not store unredacted financial details (credit or debit card numbers) obtained through online transactions nor do we pass any information to third parties, except where we are legally required to do so, to assist fraud reduction, or to provide a service requested and minimise credit risks.

HOW LONG WE RETAIN YOUR INFORMATION

We will only keep your personal information for as long as it is required and in accordance with “the Law” and other legal requirements.

If you have indicated that you no longer wish to hear from us, we will keep the minimum information necessary to ensure that no future contact is made.

However, even after you modify your communication preferences, we may retain copies of information about you for a period that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, or legal process. Where we hold Sensitive Category Personal Information, unless we have evidence of your regular contact with us or we are required by law to retain, the sensitive information will be deleted after a period of two (2) years.

COOKIES

We use various technologies to collect information when you access or use amsterdamcitychurch.nl including placing a piece of data, commonly referred to as a “cookie” on your device. Cookies are small data files that are stored on your hard drive or in your device memory when you visit a website or view a message. By using amsterdamcitychurch.nl you permit us to collect and use your information from activity on devices you use in accordance with this Privacy Notice.

For more information and to learn how to block or delete cookies used on amsterdamcitychurch.nl

YOUR RIGHTS

Personal Information

Where you have provided your consent to us processing your personal data, you may withdraw this consent at any time. In addition, the Law gives you the right, under certain circumstances:

To request in writing and securely obtain copies of the personal information we hold about you.
To correct or update your personal information held by us.
To request us to stop using your personal information for marketing purposes or for any other purpose where there is no legal requirement for continued processing.
To object to profiling activities based on our legitimate interest.
To request to have all personal data deleted.

To exercise any of these rights please contact info@amsterdamcitychurch.nl or contact the Data Protection Officer Hillaryanna Boatemah Annan – (contact details set out below).

Please tell AMSTERDAM CITY CHURCH © as soon as any of your contact details change so that records can be kept up to date. We will take reasonable steps to correct any of your information, which is inaccurate, incomplete, or out of date.

A request to access, amend or delete your personal information may be refused in certain circumstances. If refused, you will be provided with a reason for the decision and, in the case of amendment, will note with your personal information that its accuracy is disputed.

If you wish to have your personal information deleted, or if you no longer attend AMSTERDAM CITY CHURCH © and wherever practicable that information will be deleted. Please contact the Data Protection Officer at AMSTERDAM CITY CHURCH ©

Marketing Communications

The Privacy and Electronic Communications Regulations (PECR) gives you the right:

To choose whether to receive marketing communication from us by email, text, or telephone.
To know about the cookies AMSTERDAM CITY CHURCH © uses, so that you can decide whether to give permission to store a cookie on your device.

You can change the way you are contacted, or the kind of material sent to you, at any time by contacting us by mail or e-mail using the contact details below.

Modifying Your Preferences

You will have the opportunity to decline to accept communications at any time and discontinue receiving such communication by:

emailing info@amsterdamcitychurch.nl

emailing the CHURCH OF PENTECOST (NL) which you attend or previously attended, or which contacted you.

SECURITY

Reasonable steps will be taken to keep secure any personal information, which is held.

Personal information, held electronically, is stored in a secure server or secure files.

The Internet is not a secure method of transmitting information. Accordingly, no responsibility is accepted for the security of information you send to or receive from us over the Internet or for any unauthorized access or use of that information.

Security measures are taken to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction, and damage.

Where we have given you, or where you have chosen security codes (username, password, memorable word, or PIN), which enable you to use any online service, you are responsible for keeping these security details confidential.

LINKS AND SOCIAL MEDIA

This website may also include links to other websites or may provide social media buttons, permitting sharing web content directly to a social media platform, such as Facebook, Instagram, Twitter, WhatsApp, and YouTube.

We do not endorse social media website(s) and have no responsibility for the content unless posted by or approved by us nor are we responsible for the cookies such websites may contain.

Use of such buttons or links is at your own risk and you must verify authenticity of sites before posting or providing personal information on such sites.

We do not ask for passwords or personal details on social media. Websites such as YouTube are used to embed videos on the website and service providers.

Please look at the cookie and privacy policies on these third-party sites if you want more information about this.

This website may also contain sponsored links and adverts. These may typically be through related AMSTERDAM CITY CHURCH © partner ministries or service providers, who may have their own detailed privacy policies.

DOWNLOADS

Any documents or files made available to download from our website are provided at users’ own risk.

REPORTING CONCERNS

Please contact either AMSTERDAM CITY CHURCH © or the CHURCH OF PENTECOST (NL) if you wish to raise a concern about handling of your personal information through this website or directly to the info@amsterdamcitychurch.nl if it involves information provided by other means. You also have the right to lodge a complaint with the Data Protection Authority Office (see contact details below) about how your data is managed.

CHANGES TO THIS PRIVACY NOTICE

AMSTERDAM CITY CHURCH © may amend this Policy from time to time to reflect changes in best practice, security, and control and to ensure compliance with any changes or amendments to the Law or other applicable legislation in the EEA. Any amended version will be available on the website. We suggest you visit regularly to keep up to date with any changes.